❓ Help Centre
oktik Frequently Asked Questions & Answers
From account verification to deposit methods, live casino, and security — find clear answers to all your questions here.
All Your Questions Answered in One Place
This page brings together the most common questions that come up when using oktik. Detailed information on four key topics — verification, account security, live casino rules, and deposit methods — is organised below. Read through, get informed, and if you have anything else to ask, speak directly with our support team.
Verification & Documents
Yes, all documents you submit are kept completely confidential. oktik uses SSL encryption, so your information is never shared with third parties. Your personal data is used solely for identity verification purposes and is stored on secure servers. You can read more in our privacy policy.
The verification process is primarily for the protection of your account. It ensures that only the actual account owner can operate the account. It also aims to prevent minors from opening accounts and to guard against fraud. This is an essential step to ensure a safe experience for every player.
The Bangladeshi National Identity Card (NID) is the most accepted document. A valid passport or driving licence can also be submitted. The document must be clearly readable and must not be expired. Make sure the lighting is good when taking a photo and that all details are visible.
If your verification is rejected, you will receive a notification stating the reason. This usually happens due to blurry images or unclear information. In that case, take new, clear and complete photos of your document and submit them again. For assistance, contact us via live chat or at [email protected].
A verification request is usually made the first time you make a withdrawal. It may also be requested if unusual activity is detected on your account or as part of a security review. Once successfully verified, you generally will not need to do it again.
Account Security
No, never. Your OTP, bKash PIN, or Nagad PIN is completely personal — you should not share it with family, friends, or anyone on the oktik support team. oktik will never ask you for this information. If anyone does ask, know that it is a fraudulent attempt.
Always check for "oktik.lat" in your browser's address bar — slight variations in the domain such as "0ktik" or "okti-k" are signs of fraud. Do not log in directly from search engine ads; type the address directly instead. If in doubt, contact us via live chat.
Create a password of at least 12 characters containing uppercase and lowercase letters, numbers, and special symbols. Avoid easy passwords such as your name, date of birth, or "123456". It is best not to use this password on any other site — that way, even if one site is compromised, your other accounts remain safe.
If you think there has been unauthorised access to your account, change your password right away. Then contact us via live chat or at [email protected] to report it so the team can review the account activity. Acting quickly reduces the chance of further harm.
Yes. All data transfers on the oktik site are secured through SSL (Secure Socket Layer) encryption. This means no one can intercept your login details, personal information, or financial transactions in transit. If you see the padlock icon in your browser's address bar, your connection is secure.
Live Casino
Teen Patti is a traditional card game where each player receives three cards and the best hand wins. Andar Bahar is simpler — the dealer reveals one card and you bet on whether the next card of the same value will appear on the "Andar" (left) or "Bahar" (right) side. Both games are easy to learn and fast-paced.
In live roulette, a wheel is spun and the number where the ball lands is the winner. You can bet on a specific number, groups of numbers, red or black, or odd or even. The risk-to-reward ratio varies — the chance of winning on a specific number is lower but the payout is higher.
In baccarat, you choose one of three bets: "Player", "Banker", or "Tie". Both sides are dealt cards and the one whose points are closest to 9 wins. If the total points exceed 10, the left digit is dropped — for example, 15 = 5. The game is very straightforward and extremely popular with live dealers.
Yes, oktik's live casino runs fully in a mobile browser — no separate app download is needed. The screen automatically adjusts to fit your mobile device. For the best experience, a stable internet connection (4G or Wi-Fi) will keep the video streaming smooth.
In live dealer games, professional dealers stream live video directly from a studio or casino. You can watch cards being dealt or the wheel being spun in real time. You can also chat with the dealer through the chat feature. All results come from real physical actions — there is no computer animation.
Deposit Questions
oktik currently supports three deposit methods: bKash, Nagad, and Rocket. All three are the most widely used mobile financial services in Bangladesh, making it easy to deposit from anywhere. The minimum deposit amount is ৳300.
oktik does not charge any deposit fee. However, your bKash, Nagad, or Rocket service provider may apply their own transaction charges when sending money. To be sure, check the fee schedule in your respective mobile banking app.
Go to the oktik cashier page and select "bKash". Send money to the specified account number using your bKash app or by dialling *247#. Enter the payment reference number correctly and confirm. If done correctly, the funds are usually added to your account quickly.
The process is nearly identical. Select "Nagad" in the cashier, send money to the displayed number using the Nagad app or by dialling *167#, and enter the transaction reference code correctly. The minimum deposit is ৳300. If you have any issues, let us know via live chat.
Rocket is Dutch-Bangla Bank's mobile wallet service. However, you can open a Rocket mobile wallet even without a bank account. You can deposit to oktik by dialling *322# or using the Rocket app. The minimum deposit amount here is also ৳300.
Have more questions? We are ready to help
If the answers above did not resolve your issue, contact our support team directly. oktik offers 24/7 support in both Bengali and English.
Live Chat — Talk to us directly, any time
Email: [email protected]